1. Introduction

At Xilvora Ink, we're committed to ensuring your orders are processed efficiently and delivered promptly. This policy outlines our shipping and delivery procedures for both physical books and digital products.

As a startup publisher with a digital-first approach, we utilize a combination of direct shipping and print-on-demand services to fulfill physical book orders, while digital products are delivered instantly through secure download links.

2. Order Processing

2.1 Processing Timeframes

Order processing times vary by product type:

• Digital Products (eBooks): Processed immediately upon completed payment
• Physical Books (In-Stock): Processed within 1-2 business days
• Physical Books (Print-on-Demand): Processed within 3-5 business days
• Merchandise & Other Items: Processed within 1-3 business days

Business days are Monday through Friday, excluding holidays. Orders placed after 2:00 PM Eastern Time may not begin processing until the following business day.

2.2 Order Confirmation

You will receive an order confirmation email immediately after placing your order. This email contains:

• Order number
• Order summary
• Billing information
• Shipping address (for physical products)
• Estimated shipping date

2.3 Payment Processing

Your order will not begin processing until payment has been confirmed. For credit card orders, this typically happens within minutes. For other payment methods, processing may begin once the payment clears.

3. Shipping Methods & Timeframes

Xilvora Ink offers several shipping options for physical products:

4. Shipping Costs

4.1 Domestic Shipping (United States)

Shipping costs for domestic orders depend on several factors:

• Selected shipping method (Standard, Expedited, or Express)
• Order value
• Package weight and dimensions
• Destination address

Exact shipping costs will be calculated and displayed during the checkout process before you complete your purchase.

4.2 Free Shipping Eligibility

Free standard shipping is available on qualifying domestic orders that meet our minimum order value threshold. This applies to physical books and merchandise shipped within the United States, including Alaska and Hawaii. Eligible orders will automatically qualify for free shipping at checkout.

5. International Shipping

5.1 Countries Served

We ship to over 100 countries worldwide. Major destinations include:

• Canada and Mexico
• United Kingdom and European Union
• Australia and New Zealand
• Japan, Singapore, and South Korea
• Select countries in South America, Africa, and the Middle East

To verify shipping availability to your country, please use our shipping calculator during checkout or contact our customer service team.

5.2 International Shipping Methods & Costs

We offer two primary shipping methods for international orders:

• Standard International: Typically takes 10-20 business days, depending on destination
• Expedited International: Typically takes 5-10 business days, depending on destination

International shipping costs vary based on:

• Destination country/region
• Package weight and dimensions
• Selected shipping method
• Current carrier rates

Exact shipping costs will be calculated and displayed during checkout before you complete your purchase.

5.3 Customs & Import Duties

International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country. These fees are the responsibility of the recipient and are not included in our shipping charges. Please check with your local customs office for more information before placing your order.

6. Order Tracking

6.1 Tracking Information

All physical orders include tracking information. You will receive an email with your tracking number once your order has shipped. This email includes:

• Tracking number
• Link to carrier's tracking website
• Estimated delivery date
• Shipping carrier information

6.2 Order Status

You can check your order status at any time by:

• Logging into your Xilvora Ink account and viewing your order history
• Using the "Track Order" feature on our website (order number required)
• Contacting our customer service team with your order number

6.3 Delivery Confirmation

Most shipments require signature confirmation upon delivery. If you're not available to sign for your package, the carrier may leave a delivery attempt notice with instructions for rescheduling or pickup.

7. Digital Product Delivery

7.1 eBook Delivery

When you purchase an eBook from Xilvora Ink:

• You'll receive an email immediately after purchase with download instructions
• The eBook will be added to your Xilvora Ink library in your account
• You can download the eBook in multiple formats (EPUB, MOBI, PDF) based on availability
• Download links remain active for 7 days after purchase

7.2 Download Limits

Each eBook purchase includes up to 5 download attempts. If you need additional downloads, please contact our customer support team.

7.3 Technical Issues

If you encounter any technical difficulties with your digital product delivery or download, please contact our support team within 24 hours of purchase. We'll work to resolve the issue promptly.

8. Pre-Orders & Backorders

8.1 Pre-Orders

Pre-ordering allows you to reserve upcoming titles before their official release date:

• Your credit card will not be charged until the book is ready to ship
• Pre-ordered books typically ship on or slightly before the official release date
• You can cancel pre-orders at any time before they ship
• Pre-orders often include special bonuses or discounts

8.2 Backorders

Occasionally, high demand may result in temporary out-of-stock situations:

• Backordered items will ship as soon as they become available
• You'll receive an estimated availability date when placing a backorder
• Your credit card will not be charged until the item ships
• You may cancel a backorder at any time before it ships

8.3 Partial Shipments

For orders containing multiple items, we may ship available items first and backordered items separately at no additional shipping cost. You'll only be charged for shipping once per order, regardless of how many partial shipments are required.

9. Missing or Damaged Items

9.1 Damaged in Transit

If your order arrives damaged:

1. Take photos of the damaged packaging and products
2. Contact our customer service team within 7 days of delivery
3. Include your order number and damage photos in your communication
4. We'll arrange a replacement or refund at no additional cost

9.2 Missing Items

If your package is missing items that appear on your packing slip:

1. Check your order confirmation to verify all items were included in your order
2. Verify if any items might be shipping separately (pre-orders, backorders)
3. Contact our customer service team within 7 days of delivery
4. We'll trace the missing items and either ship them or process a refund

9.3 Lost Packages

If tracking indicates your package was delivered but you haven't received it:

1. Check with neighbors and building management (if applicable)
2. Contact the shipping carrier with your tracking number
3. If unable to locate, contact our customer service within 7 days of the supposed delivery date
4. We'll file a claim with the carrier and send a replacement once the investigation is complete

10. Return Policy Overview

For complete details on returns, please refer to our comprehensive Return Policy. The key points related to shipping for returns are:

• Physical books can be returned within 30 days of delivery
• Return shipping costs are the responsibility of the customer unless the return is due to our error
• We provide a prepaid return label for damaged or incorrect items
• As stated in our eBook Purchase Terms, digital products cannot be returned
• Refunds are processed within 5-7 business days after we receive and inspect the returned items

11. Bulk Orders

11.1 Volume Discounts

Ordering multiple copies of the same title? We offer special discounts for bulk purchases. Please contact our sales team for current bulk pricing information and volume discount tiers.

11.2 Bulk Shipping

Bulk orders may require special shipping arrangements:

• Orders of 10+ books may ship via freight services rather than standard carriers
• Delivery timeframes may be longer for very large orders
• Custom shipping quotes are provided for orders over 100 copies
• International bulk orders may require specific import documentation

11.3 Corporate & Educational Orders

For corporate or educational bulk purchases, please contact our sales team directly at bulkorders@xilvoraink.com for personalized service and special pricing options.

12. Environmental Considerations

12.1 Sustainable Packaging

As an environmentally conscious publisher, we strive to minimize our ecological footprint:

• We use recycled and recyclable packaging materials
• Book shipments are packed efficiently to minimize waste
• Padding materials are biodegradable whenever possible
• We combine multiple items into single shipments when ordered together

12.2 Carbon Offset

Xilvora Ink participates in carbon offset programs for our shipping operations. A small portion of each shipping fee contributes to environmental projects that reduce carbon emissions, including reforestation and renewable energy initiatives.

12.3 Digital Alternative

For the most environmentally friendly option, consider purchasing eBooks instead of physical copies. Our digital products have no shipping footprint and consume fewer resources.

13. Frequently Asked Questions

14. Contact Information

Effective Date: March 22, 2025