๐ฆ Shipping Policy
Clear information about shipping, delivery times, and costs
Overview
At Xilvora Publishing, we're committed to delivering your published books quickly and safely. This shipping policy outlines our delivery methods, timelines, and costs.
Last Updated: January 12, 2026
Shipping Methods & Delivery Times
United States Shipping
| Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | $5.99 (Free over $50) |
| Express Shipping | 2-3 business days | $14.99 |
| Priority Overnight | 1 business day | $29.99 |
International Shipping
| Region | Delivery Time | Cost |
|---|---|---|
| Canada & Mexico | 7-14 business days | $19.99 |
| Europe | 10-21 business days | $29.99 |
| Asia & Pacific | 14-28 business days | $34.99 |
| Rest of World | 14-35 business days | $39.99 |
Order Processing Time
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Print-on-Demand Books: Orders are typically processed and shipped within 3-5 business days after payment confirmation.
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Bulk Orders: Large quantity orders (100+ books) require 7-10 business days for processing.
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Rush Processing: Available for an additional fee - contact us for details.
Order Tracking
Once your order ships, you'll receive:
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A shipping confirmation email with tracking number
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Direct link to track your shipment online
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Delivery notifications and updates
Shipping Restrictions
We currently cannot ship to:
- P.O. Boxes (Express and Overnight shipping only)
- Military APO/FPO addresses (Standard shipping available)
- Countries with active trade restrictions
Damaged or Lost Packages
If your package arrives damaged or goes missing, we'll send a replacement at no additional cost. Contact us within 7 days of expected delivery.
How to Report Issues:
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Contact us at [email protected]
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Provide your order number and tracking information
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Include photos of damaged items (if applicable)
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We'll process your replacement within 24 hours
Returns & Refunds
Due to the print-on-demand nature of our books, we can only accept returns for:
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Defective or damaged items
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Incorrect items shipped
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Printing errors or quality issues
Returns must be initiated within 30 days of receipt. Original shipping costs are non-refundable.
International Shipping - Important Information
Customs & Duties
- International orders may be subject to import duties, taxes, and customs fees
- These charges are the responsibility of the customer
- Xilvora Publishing has no control over these charges
- Contact your local customs office for estimated costs
Customs Documentation
All international shipments include proper customs documentation with accurate product descriptions and values.
Questions About Shipping?
Our customer service team is here to help!
[email protected]
+1 (234) 567-890
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